Portal Guide
How to Register, Log In & Order Product
About This Portal
shopextendedstayamerica.com is a Sobel Westex-powered ordering platform built exclusively for approved Extended Stay America franchise properties. The site runs on Shopify with enterprise-grade security. Access is account-gated, pricing and products are only visible after your account is approved, and orders ship via FedEx.
What this guide covers:
- Accessing the portal at shopextendedstayamerica.com
- Submitting the Access Application and awaiting approval
- Logging in and navigating your account dashboard
- Browsing the product catalog for bath, bedding, pillows, protectors, and kitchen
- Adding items to your cart and placing an order
SECTION 1 — Accessing the Portal
Open Your Browser
Open your preferred web browser. Chrome, Edge, Safari, and Firefox are all supported.
Navigate to the Portal
Type the following URL into your browser address bar and press Enter: shopextendedstayamerica.com
Verify You Have Landed on the Right Page
You should see the ESA homepage with a hero banner reading “Everything Your Property Needs - At Corporate Pricing” and a prominent green Request Access button. The top navigation shows Bath, Bedding, Pillows, Bedding Protectors, and Kitchen, along with Sign In and My Cart in the upper-right.
SECTION 2 — Submitting an Access Application
Before you can log in or place orders, your property must be approved. Begin by clicking the Request Access button on the homepage to submit your application.
Click the Request Access Button
On the homepage, click the large green Request Access button in the center of the page. An Access Application form will pop up.
Enter Your Contact Information
Fill in the required contact fields: First Name, Last Name, Email using your business or property address, and Phone.
Enter Your Property Details
Provide the property type from the dropdown, your ESA property ID number, and the full property address.
Enter Group Information if Needed
Complete the optional Management Group Name and GPO Affiliation fields if they apply to your property.
Click Submit
Review every field for accuracy, then click the green Submit button at the bottom of the form.
Await Approval
Once your application is reviewed and approved by Sobel Westex, you will receive an email with instructions to complete account login setup. Pricing and products remain inaccessible until approval is confirmed.
SECTION 3 — Logging In — Once Approved
Go to the Portal
Navigate to shopextendedstayamerica.com.
Click Sign In
Click the Sign In link in the upper-right corner of the page.
Enter Your Credentials
Enter your approved email address and password, then click Sign In.
Access Your Account Dashboard
Once logged in, click the Account icon to access your order history plus your profile and address management.
Forgot Your Password
On the Sign In page, click Forgot your password, enter your email address, and follow the instructions sent to your inbox to reset it.
SECTION 4 — Browsing the Product Catalog
The catalog is organized into five product categories. All pricing is tier-specific to your property and only fully visible after logging in with an approved account.
Select a Category from the Top Navigation
Use the navigation menu across the top of the page to jump directly to Bath, Bedding, Pillows, Bedding Protectors, or Kitchen.
Browse Products and Sort
Each category page displays product tiles with images and pricing. Use the Sort dropdown to organize by Featured, Best Selling, Price, or Date.
View Product Details
Open any product tile to see the full product detail page with specifications, unit pricing, and quantity options.
SECTION 5 — Placing an Order
Add Items to Your Cart
From any product detail page, enter the desired quantity and click Add to Cart. Repeat across categories to build the full order.
Open and Review Your Cart
Click My Cart in the top-right corner to open the cart drawer. Review all items, quantities, and pricing, then adjust quantities or remove items as needed.
Agree to Terms and Conditions
Check the box to agree to the Terms and Conditions inside the cart. This is required before proceeding to checkout.
Click Check Out
Click the Check Out button to proceed to the Shopify checkout page.
Enter Shipping Information
Confirm or enter your property’s shipping address. All orders ship via FedEx, so double-check the address to avoid delivery delays.
Select a Shipping Method
Choose your preferred FedEx shipping speed and review the shipping cost added to your order total.
Enter Payment and Place Order
Enter payment details. Accepted methods include Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Click Place Order to submit.
Order Confirmation
An order confirmation email with your order number will be sent to your inbox. You can also review past orders at any time from Account > Orders.
Need Help?
For questions or issues, use the AI Chat Assistant available directly on the portal for instant support on account setup, product questions, and orders.
For escalations, contact your Sobel Westex Account Manager or reach out to the ESA Franchise Support Team.